Does one of these sound familiar?
These are the four calls we get most:
- The level drops more than it should
- The filter valve drips or will not switch
- Sand is coming out of the returns
- The salt chlorinator has stopped producing
Pool repair · Mallorca
Pool repair in Mallorca · equipment repaired, pipework renewed
Is the water going down, does the filtration not work or has the salt chlorinator stopped producing? We are Joaquín and Juan, an installation company in Mallorca since 1998: we repair valves, filter, pump, salt chlorination, skimmers and the plant room, and when the buried pipework is losing water we renew that section with new pipe. We tell you what is wrong and what it costs before touching anything.
Diagnosis before quote · Quote before work · We speak Spanish, English and German
- Pipework renewed
- Valves and filter
- Pump and salt chlorinator
- ES · EN · DE
What we repair
The six faults that bring us to a pool most often
Almost everything that breaks in a pool is on this list. If yours is one of them, we already know where to start.
The water is going down
The first job is telling evaporation from real water loss with the bucket test. If the equipment is losing water, we repair the part; if it is the buried pipework, we renew that section or the circuit.
Multiport valve and Net N'Clean
The one that drips to waste even when set to filter, the one that seizes up or the one that no longer seals. We repair multiport valves and the Astral Net N'Clean: a seal kit if the body is sound, a new valve if it is scored.
Circuit pipework
Breaks from roots, from ground settlement or from a bad frost. A buried pipe can rarely be fixed without breaking up the paving, so what lasts is renewing the section or the circuit with new pressure PVC, the same as the pump rooms we install.
Sand filter
If sand ends up in the pool, there is a broken lateral or a cracked standpipe. We open it, replace the part and refill the media. We work regularly with Astralpool equipment.
Circulation pump
It will not prime, it is noisy, it leaks at the mechanical seal or it trips the RCD. We work with Ebara, DAB and Grundfos. And since we are electricians too, we check the board, not just the pump.
Salt chlorination
A chlorinator that stops producing is hardly ever dead: it is usually low salt, scale on the plates or no current. We check all three before selling anyone a new cell.
What we get asked for most
When the pool loses water: repair the equipment, renew the pipework
It is the number one call of the summer. Before touching anything you need to know whether it really is losing water and where the work belongs: in the equipment or in the pipework.
1. Is it losing water or is it the sun?
In Mallorca, in the middle of August, evaporation is noticeable every day and there is no fixed figure: it depends on sun, wind and cover. The bucket test settles it in 24 hours: a bucket of water on a step, marked inside and out. If the pool drops considerably more than the bucket, it really is losing water. If they drop the same, it is evaporation and there is nothing to repair.
2. What you can see gets repaired
A multiport valve dripping to waste, the pump's mechanical seal, the filter, a fitting in the plant room or a skimmer mouth: if the water is going through the equipment, we replace the seal or the part and test it with the filtration running.
3. If the buried pipework leaks, new pipe
Opening up a buried pipe under the terrace to patch it means breaking up the paving, and very often the owner would rather have new pipe run. So we renew the section or the circuit in pressure PVC and leave it tested. That is the difference between patching every summer and forgetting about the circuit.
4. Quote and repair
With the diagnosis done we tell you what needs doing and what it costs. We never start work without you knowing the price beforehand.
How we work
By appointment, and no bodges
1
You tell us what is happening
By phone or WhatsApp: what you are seeing, since when and how much the level drops. That already tells us whether it points to the equipment, the electrics or the pipework.
2
We come and diagnose
We give you an appointment and come with time to spare. We check the equipment, show you what is failing and explain the options there are, with their prices.
3
We repair it and test it
We carry out the repair, test it with the system running and leave the pump room tidy. With an invoice.
We work by appointment, and we would rather say so plainly: rushing out to bodge something helps nobody. If the pool is losing water, it has been doing so for weeks and one more day changes nothing; what changes the outcome is coming with time and with the material to leave it right.
While we are at it
Repairing is half the job; stopping it happening again is the other half
Most pool faults in Mallorca come from the same thing: very hard water that scales up the chlorinator cell and the heat exchanger, sand that eats the valve seals, and equipment running more hours than it should.
That is why, when we repair something, we also tell you what caused it. If the underlying problem is the water, it is explained on pool and water treatment in Mallorca. And if what bothers you is what the filtration costs to run, or you want to heat the pool, that is solved with heat pumps and solar panels, which we install ourselves too.
Frequently asked questions
FAQ about pool repair
How do I know if my pool has a leak or if it is just evaporation?
Run a bucket test for 24 hours: place a bucket of water on a step, mark the level inside and outside, and compare both drops under the same sun and wind. If the pool falls farther than the bucket, it really is losing water: if it is the equipment we repair the part, and if it is the buried pipework we renew that section. Mallorca has no universal daily evaporation figure: temperature, humidity, wind, covers and use all change it, so the comparison must use the same conditions.
If the pool's buried pipework is losing water, what do you do?
We renew that section or the whole circuit with new pressure PVC pipe, the same we install in plant rooms. First, a bucket test over 24 hours confirms it is real loss and not evaporation. A buried pipe under the terrace can rarely be fixed without breaking up the paving, and on Mallorca pools, with roots and settling ground, many owners prefer new pipe to lifting the paving to patch the old one. You get the quote before we touch anything.
The filter valve leaks or will not change position
It is usually a worn spider gasket, a tired spring or a valve body scored by sand. A multiport valve must never be moved while the pump is running. On Mallorca pools we inspect the seal kit and body first; we repair classic multiport valves and the AstralPool Net N'Clean, replacing the complete valve only when the body is damaged.
The sand filter is sending sand into the pool, what is wrong?
A broken lateral or cracked standpipe is common, but the wrong filter medium can also return material to the pool. Many AstralPool filters specify 0.4 to 0.8 mm silica sand; the exact quantity is on the filter label and should not be guessed. In Mallorca we open the filter, inspect collectors, gauge and seals, replace the damaged part and load the grain size and kilograms specified for that model.
My salt chlorinator has stopped producing chlorine
Before replacing anything we check three things: how much salt is actually in the water, the state of the cell plates (scale or wear) and whether the unit is delivering current. Many cells written off as dead only need a proper clean; if the plates are worn, the cell is replaced, not the whole unit. And to know whether it is really producing, the reference is the water, not the unit: Spanish RD 742/2013 puts free residual chlorine between 0.5 and 2.0 mg/L and pH between 7.2 and 8.0. With the pH out of range chlorine stops disinfecting even if the cell is making it, so we measure both before touching the equipment. Those values are compulsory in public pools; in a private villa pool they are not, but they are the right reference and the one we work to.
When can you come and look at the pool?
We work by appointment. Tell us what is happening by phone or WhatsApp, we look at it and give you an appointment to see it properly. We would rather come with time, diagnose it for real and leave it solved, than rush and bodge it.
Do you work across Mallorca and in several languages?
Yes, we work across the whole island, and a good share of the pools we repair belong to international owners. We look after you in Spanish, English and German, and reply within 24-48 hours on working days to arrange the visit. You can see our work and customer reviews on the JSL Google Maps listing →.
Is your pool losing water or is the filtration failing?
Tell us what you are seeing and we will tell you what it could be.